Frequently Asked Questions
Have questions about ShowingTime? Find the answers to the most frequently asked questions below.
Can I watch the ShowingTime & Zillow Connect Now Video?
Who is ShowingTime?
ShowingTime is the leading showing management and market stats technology provider to the residential real estate industry, with 1.2 million active listings subscribed to its services. ShowingTime manages nearly 4 million showings each month.
Is ShowingTime secure?
Security is a top priority at ShowingTime; we go through many steps to ensure showings are secure for all involved.
How do I get started with ShowingTime?
Who do I contact if I need help or support?
What are the ShowingTime Appointment Center hours?
The ShowingTime Appointment Center is open 24/7/365.
I'm a current customer. What kind of training is available to me?
ShowingTime products and services are easy to use, but refreshers can be helpful. You can view training videos once you log in to our products; offices can also schedule online training with their Account Manager.
I'm a seller. Where can I find more information on ShowingTime?
To learn more about ShowingTime along with a few tips to ensure you and your home are prepared for showings, download the Seller’s Guide to ShowingTime.
What is the ShowingTime Appointment Center On-Demand service?
On-Demand service is for offices that need immediate assistance from the ShowingTime Appointment Center during regular business hours. It’s an ideal solution if your front desk staff calls in sick or will be on vacation, the power goes out, a holiday falls on a weekday and you want to close the office, etc. For more information, contact your account manager or email firstname.lastname@example.org.
What is the ShowingTime Appointment Center Part-Time service?
Part-Time service allows offices to schedule and manage showings during regular business hours using ShowingTime Front Desk. After hours and on weekends, the office’s phones and ShowingTime Front Desk tasks are automatically routed to the ShowingTime Appointment Center.
Who uses ShowingTime?
Real estate professionals including MLS and association staff, real estate offices and individual agents.
Where can I find pricing?
Pricing varies based on each customer’s individual needs, with volume discounts for MLSs/Associations and offices. Contact our sales team at email@example.com or 800-347-8001 for a price quote.
How do I download the ShowingTime app?
Visit the app store on your Android or iPhone or open a browser on your phone and go to showingtime.com/mobile-app and follow prompts to download the app.
I forgot my password. What should I do?
I'm an inspector or appraiser. How to I get access to online scheduling?
In many MLSs using ShowingTime for the MLS, inspectors and appraisers can be enabled to schedule appointments online.
The best way to gain access is to contact your MLS directly for instructions. ShowingTime is not able to set up your account.
What number do agents call to schedule showings on my listings?
Agents call 800-SHOWING (800-746-9464) for appointments and confirmations. Put this number in your showing instructions on the MLS listing page, with a sentence such as this: “To schedule a showing, please call 800-SHOWING.”
How can my office upgrade to the Full-Time ShowingTime Appointment Center service?
The ShowingTime Appointment Center can manage your showing appointments full-time, 24/7/365. Contact your account manager or email firstname.lastname@example.org for more details.
What do I need to know in regards to billing for the ShowingTime Appointment Center?
- Billable Listings – If some of your listings won’t be handled by the ShowingTime Appointment Center, you can turn those listings off by selecting “No” for the question, “Allow Appt Center to take appts?” Our Accounting Department will know not to bill you for them. Use this setting for lots, land, commercial property, etc.
- Charges to your account – The credit card on file will be automatically charged on your billing date. When the card is charged, the main billing contact will receive an email notification with the invoice attached. This email will also include your account number and billing pin code for reference.
- Updates – To make any changes or updates to your account, log into https://Billing.ShowingTime.com with your account number and pin code.